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Full-time
Account Manager
Lagos, Nigeria (Hybrid)Full-time
Manage post-sale relationships, renewals, and expansion for PRIMAX institutional clients.
About the role
What you'll do
Ensure institutions succeed on PRIMAX long after go-live. You'll own account health, renewal conversations, upsell opportunities, and executive relationship management.
Responsibilities
- Manage a portfolio of institutional accounts end-to-end
- Lead quarterly business reviews and success planning
- Identify expansion opportunities across PRIMAX modules
- Coordinate support, product, and onboarding for client needs
- Track satisfaction, churn risk, and renewal timelines
Requirements
What we're looking for
The skills and experience that will help you succeed in this role.
- 3+ years in account management or customer success
- Experience with B2B software or financial services clients
- Strong relationship-building and problem-solving skills
- Comfort discussing commercial terms and renewals
- Organized with excellent follow-up discipline
Nice to have
Bonus qualifications
Not required, but helpful for this position.
- Background in core banking, lending, or cooperative operations
- Experience with CRM and customer health scoring
Ready to apply?
Submit your application for the Account Managerposition. Include your CV and a short note on why you're a great fit.